Return & Refund Policy
Address: Unit 78/8-18 Briens Rd, Northmead NSW 2152, Australia
At NSW Golf Carts, we want every customer to feel confident and satisfied with their purchase. This Return & Refund Policy explains the conditions and process for returning products and requesting refunds.
1. Eligibility for Returns
We accept returns under the following conditions:
The item must be unused, in original condition, and returned with all accessories, manuals, and packaging.
A return request must be submitted within 14 days from the delivery date.
Proof of purchase (order number or receipt) is required.
Returns due to change of mind may not be accepted for certain items such as batteries or electrical components.
Note: Custom orders, special-order items, and clearance items are not eligible for return.
2. Return Process
To start a return, please contact our customer support team:
📩 Email: support@nswgolfcart.com
📞 Phone: + 61 480 899 433
📍 Address: Unit 78/8-18 Briens Rd, Northmead NSW 2152, Australia
We will review your request and provide instructions for shipping or dropping off the returned item.
Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong, damaged, or defective item).
3. Damaged or Faulty Items
If your item arrives damaged or defective:
Contact us within 48 hours of delivery,
Provide photos or a short video of the issue,
We will arrange a replacement, repair, or full refund depending on the situation.
4. Refunds
Refunds are issued after the returned item has been received and inspected.
Refund method:
Refunds will be processed back to the original payment method.
Refund processing time: 3–10 business days, depending on your bank or payment provider.
Shipping fees are non-refundable unless the return is due to our mistake.
5. Exchanges
If you would like to exchange a product:
Contact us within 14 days,
Exchanges depend on product availability,
Any price differences must be settled before we ship the replacement item.
6. Non-Returnable Items
The following cannot be returned:
Used or altered products
Installed or modified parts
Gift cards
Batteries and electrical components
Clearance and final-sale items
7. Contact Us
If you have questions about returns or refunds, we’re here to help.
📩 support@nswgolfcart.com
📞 Phone: + 61 480 899 433
📍 Unit 78/8-18 Briens Rd, Northmead NSW 2152, Australia